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Automatic Pool Cleaner – Smartpool PT9i Tips & Tricks

Learn tips & tricks for the SmartPool PT9i automatic pool cleaner with troubleshooting tip from the expert staff at The Pool Factory.
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The SmartPool PT9i automatic pool cleaner will scrub floors, walls and waterline in concrete! The Scrubber’s revolutionary robotic design features a wider cleaning path for 50% faster cleaning coverage and Dual Direct-Drive motors for greater traction and zero radius turning. When it comes to the details an elaborate suction brush was added for thorough vacuuming of acorns, leaves and fine debris as well as Gel-Pro brushes made gentle enough for vinyl and fiberglass pools, yet rugged enough for concrete pools. Below are some troubleshooting tips and FAQs for the SmartPool PT9i automatic pool cleaner.

Pump and drive motors are not operating, what can I do?

Please check the following parts:

  • A/C Outlet/GFI – Check A/C outlet, Reset the GFI or try another outlet.
  • Power Supply Reset – Turn the power supply off and unplug the power supply from the A/C outlet. Wait 30 seconds and turn power supply on.
  • Extension Cord – Try plugging the power supply directly into an outlet.

The automatic pool cleaner is not moving.

  • Debris caught in tracks, brushes, and impeller. Check for debris and clean with a garden hose. You may have to remove impeller cap (1 screw).
  • Cleaner caught on obstruction in pool. Turn the cleaner off and gently pull on the cord to remove it from the obstruction.
  • Filter bag installation problems – Run the automatic pool cleaner without the filter bag and check the bottom lid. Check the automatic pool cleaner filter bag for proper installation.
  • Tracks fallen off – Check to see if the tracks are loose or have fallen off completely.

The cleaner is not providing suction, how can I correct this?

  • Check the automatic pool cleaner filter bag installation – Run the cleaner without the filter bag and check the bottom lid. Check filter bag for proper installation.
  • Filter bag full – Clean the filter bag thoroughly with a garden hose.
  • Debris in fan/impeller – Check for the debris and clean with a garden hose. You may have to remove impeller cap (1 screw).

Starts and stops, what would cause this?

  • Filter bag installation – Run the cleaner without the filter bag and check the bottom lid. Check filter bag for proper installation.
  • Filter bag full – Clean filter bag thoroughly with a garden hose.
  • Debris caught in tracks/brushes/impeller – Check for debris and clean with a garden hose. May have to remove impeller cap (1 screw).
  • Brushes worn – Check the brushes and ring (if applicable) for wear. Replace if necessary.
  • Caught on something in pool – Turn the automatic pool cleaner off and gently pull on the cord to remove it from obstruction.

Why is the cleaner moving back & forth/doing wheelies or spinning in circles?

  • Filter bag installation – Run the cleaner without the filter bag and check the bottom lid. Check filter bag for proper installation.
  • Debris caught in tracks/brushes/impeller – Check for debris and clean with a garden hose. May have to remove impeller cap (1 screw).
  • Cleaner caught on obstruction in pool – Turn the cleaner off and gently pull on the cord to remove it from obstruction.
  • Tracks fallen off – Check to see if the tracks are loose or have fallen off completely.

My cord gets tangled often, is there an easy way to fix this?

  • Floating cord not being unplugged from power supply regularly – Make sure the cable is being unplugged from the power supply after every 1-2 cycles to release the tension that builds during a cycle.
  • Excess cord in pool – Only use the necessary amount of cable to cover the pool efficiently.
  • Cord not being unwound before use – Make sure the cable is straightened out before the cycle is started. Walk the cleaner the length of the pool to straighten cord.
  • Cord being wrapped/Stored incorrectly.
  • When wrapping the cable, make large loops and start at the cleaner end so the free, plug end can unwind any residual tension.

The cleaner is floating/climbing, is this normal?

  • Air trapped in filter bag – Rock the cleaner back and forth under water to release any trapped air.
  • Cleaner climbing too high regularly – A weight can be added to the cleaner to prevent it from climbing too high and to assist in the decent back to the floor.
  • D.E. Present in filter bag – If there is D.E. in the pool, it could clog the bag. Clean the bag thoroughly.
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