Below are two lists of Frequently Asked Questions that will be helpful for any questions related to any Pool Frog system and their functionality. Use this article as a reference when Pool Frog troubleshooting.
Pool Frog Troubleshooting – Common Questions
How do I obtain a replacement part?
Call the King Technology Customer Service Department at 800-222-0169 or your local dealer.
Should I be concerned about landscaping around my pool?
Yes. Landscaping chemicals often contain nitrates that consume chlorine and make it difficult to maintain the proper sanitation levels. Try to cover the pool when using fertilizers and keep trees or shrubs that lose their leaves as far from the pool as possible.
What causes Algae?
Insufficient sanitizer levels are the main cause but improper water balance and poor circulation can attribute to algae as well.
What causes cloudy water/haze?
- Your sanitizer level could be low.
- The pH could be high.
- Your filter might be dirty.
- You may need to increase your circulation time.
What causes colored water?
Colored water results either from algae blooming or the oxidation of metals in the water. Algae come in a variety of colors (green, yellow, black or pink) and can be found on the surface of the water or the pool itself. Brown or reddish stains are most likely from metal stains like iron, copper or magnesium. This can happen if the pH is off or if high metallic water is super chlorinated.
What impact do weather conditions have on my pool?
Weather affects the chlorine level in the pool as well as the pH. Hot weather will increase the water temperature, which causes the chlorine to be consumed more quickly. Cool-weather will result in no chlorine demand. Rain is often acidic which can drive your pH down. Always check the water balance after it rains.
What is the best method to remove a tight cap?
For in-ground models use the cap tool to loosen cap by hitting the handle with your open hand or a hammer. Sometimes two cap tools will provide greater leverage. Lubricate cap O-ring with silicone lubricant regularly. Do not use petroleum-based lubricants!
Why do I have foam in my spa?
The biggest culprit is detergent residue on swimming suits, but foaming can also be caused by cosmetics, sun tan lotion, body oils or other organic materials. Some tile and vinyl cleaners may also cause foaming. High pH is another cause. Use a de-foamer to help get rid of any foam.
If there are anymore questions about Pool Frog Troubleshooting itmes that you don’t see answers to in our blog, please feel free to give us a call or contact King Technology Customer service department at 800-222-0169.
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Pool Frog specializes in water treatment solutions for swimming pools and spas with products sold throughout the U.S., Europe and every continent of the world. We know you purchased your pool or spa to enjoy a great leisure activity with family and friends. That’s why Pool Frog products are designed to do the work for you so you can sit or lay back and enjoy.
My bac pac doesn’t seem to be releasing chlorine into the pool. I’ve had the same back pac for 3 weeks now and it’s still full. Chlorine level in pool is always low or non-existent. Knob turned to maximum level for release into pool. I took the cover off the reservoir while pump was running and water was gushing out so it appears to have water flow.
Try priming the Bac Pac first by dunking the Bac Pac in the pool and hold under water until it is partially filled with water. Then put it in the Cycler.
Hello – I’ve had a pool frog with my inground pool for about 10 years. I’ve never had a problem until this year. The chlorine level is always very low and we’re going through a bac-pac every week. Have tried turning the dispenser up but have the same results. Is it more likely that there’s a problem with the dispenser or the bac pacs?
The most likely cause would be a low chlorine stabilizer (Cyanuric Acid) level, which would cause the chlorine to burn much faster than usual, especially in hot sunny weather. Test and adjust your Cyanuric acid level and that should solve your problem.
can you tell me how to install a new pin/key on the inside of the frogger? it is just a plastic piece but I am uncertain if it needs to be a specific direction. This is the piece that ‘punctures’ bottles. My pin broke so I ordered new ones. Thanks!
My frog chlorinator is leaking at the control knob. What do I do to fix? Does it just need new O Rings?
I have an above ground model and I always have issues with it overflowing out of the top even with the cap tight