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Hayward SharkVAC Tips & Tricks

The Hayward SharkVac incorporates two fine filtration elements in a sleek floor-specific design. Learn about the best methods to troubleshoot your SharkVAC
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The Hayward SharkVac incorporates two fine filtration elements in a sleek floor-specific design. With its unique top access debris chamber and filtration cartridge method, using a top-loaded filter cartridge canister for debris collection, eliminating the use of bags. Designed with enhanced technologies, the Hayward SharkVac is one of the most economical pool cleaners to operate.

Hayward SharkVAC

Important Tips & Preventative Maintenance

Below are some important tips and troubleshooting suggestions for owners and potential owners of this fantastic pool cleaner.

  • Perception of pool cleaner performance: Confusion may exist over the perception of how the pool cleaner operates at different times during each cycle. It is important to judge the performance of the cleaner by observing improved swimming pool cleanliness after the cleaner has run a complete cleaning cycle.
  • Cleaning the filter cartridge after every use maximizes the unit’s performance.
  • Replace worn brushes.
  • To avoid clogging the SharkVAC’s Filter elements, be sure all pool chemical powders are fully dissolved before operating the pool cleaner.
  • In a pool with usually high calcium content, more frequent cleaning of the filter is recommended.
  • Save the Hayward SharkVAC original carton for extended storage or shipping requirements should your Hayward SharkVAC require dealer service.
  • The sealed Motor Unit and the Power Supply contain no user-serviceable parts. Opening them will automatically VOID your warranty.
  • Remove items such as thermometer, toys and the like from the pool before operation the unit. Such items can jam the cleaner and cause damage to the unit and/or your pool.

Hayward SharkVAC Troubleshooting

My Hayward SharkVAC fails to pick up fine or heavy debris, what should I do?

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Clean the filter. It may be clogged. A filter cleaning solution can be used to remove excessive dirt and/or sand.

If SharkVAC starts working momentarily but then stops working, how can this be fixed?

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  • Impeller may be clogged or jammed with debris. Check and clean if necessary following the instructions in the maintenance section.
  • Brush roller or drive tracks are stuck. Check for debris and clean if necessary.

What should I do if the Hayward SharkVAC has poor coverage of the pool once in cycle?

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Check the filter and clean if necessary and make sure the unit is not getting caught on drains, floor cleaning heads, or toys. The user may try starting the cleaner in different locations to find the optimum cleaning location.

If debris falls from cleaner while removing from pool, what should I do?

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  • It may be caused by filter overload, increase frequency of filter cleaning.
  • Assure that there is no large debris blocking any of the three intakes. Large debris must be removed from the pool before using machine.
  • If drain flaps are out of place or stuck by sand or leaves in the open position, the flaps can be snapped back into place, after cleaning the area.

How can I avoid the flotation cord from getting twisted?

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  • It can be straightened by laying the flotation cord at full length (if possible) in the sun; heat from the sun will help reduce the twisting.

Other Important Things to Know

Cleaner performs by both timing and a pool wall detection sensor, whichever comes first.

There are 3 intake ports located at the bottom of filter bucket and near the brush roller. Intake ports located next to the roller help collect debris such as leaves and sand better than single intake. Fine debris such as sand may need a smaller intake port for stronger suction. E-VAC can create a stronger suction with a “high velocity flapper” that can be installed at intake port.

For cleaners used in areas that have a lot of sand the cleaner may need to be rinsed with water at tall flapper (filter bucket’s flapper is at intake port) areas and may need rinsing at the dome push button to allow free operation.

The filter bucket is designed to be cleaned with the filters installed for normal clean up. For deep cleaning, the user can remove each filter cartridge and clean separately.

During the normal operating cycle of the cleaner, the handle side of the unit will rise from the pool bottom to allow the unit to clear obstacles, such as elevated main drains and stair steps.

It is normal to see the pool cleaner ride the wall for a short period of time; this allows the unit to change position in the pool to assure full bottom coverage.

Avoid dropping or throwing the machine into the swimming pool. Place cleaner away from the pool wall but do not throw the cleaner in the pool.

If a high level of debris is visible through the dome windows, remove cleaner quickly from the water to reduce the chance of debris escaping the filter bucket and reentering the pool.

  • May 14, 2015 at 3:13 PM

    The filters of my SharkVac are very dirty, and it’s very difficult to get the dirt out.

    What sort of cleaning solution can I use to clean them? Also, is there a sort of brush that can get into the grooves?

    • May 15, 2015 at 5:25 PM

      Hi Yvonne,

      Filter Free filter cleaner would be a good product to clean your cartridges.

      After your cartridges are clean and dry, any soft bristle brush can be used to brush off any remaining sediment.

  • July 3, 2015 at 10:06 AM

    My Shark Vac won’t run when I set it in the pool. The power supply light is on but nothing happens. It was working fine a couple of weeks ago and now nothing. Is the motor shot? If so how do I replace it?

    • July 6, 2015 at 11:21 AM

      Hi David,

      The most likely cause of your problem is a clogged impeller, brush roller or drive track. Debris like leaves, twigs, etc. can often get into these areas and cause the problem you are describing. Check and clean these places thoroughly before sending your unit in for service.

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