Below are two lists of Frequently Asked Questions that will be helpful for any questions related to any Pool Frog system and their functionality. Use this article as a reference when Pool Frog troubleshooting.
Pool Frog Troubleshooting – Common Questions
How do I obtain a replacement part?
Call the King Technology Customer Service Department at 800-222-0169 or your local dealer.
Should I be concerned about landscaping around my pool?
Yes. Landscaping chemicals often contain nitrates that consume chlorine and make it difficult to maintain the proper sanitation levels. Try to cover the pool when using fertilizers and keep trees or shrubs that lose their leaves as far from the pool as possible.
What causes Algae?
Insufficient sanitizer levels are the main cause but improper water balance and poor circulation can attribute to algae as well.
What causes cloudy water/haze?
- Your sanitizer level could be low.
- The pH could be high.
- Your filter might be dirty.
- You may need to increase your circulation time.
What causes colored water?
Colored water results either from algae blooming or the oxidation of metals in the water. Algae come in a variety of colors (green, yellow, black or pink) and can be found on the surface of the water or the pool itself. Brown or reddish stains are most likely from metal stains like iron, copper or magnesium. This can happen if the pH is off or if high metallic water is super chlorinated.
What impact do weather conditions have on my pool?
Weather affects the chlorine level in the pool as well as the pH. Hot weather will increase the water temperature, which causes the chlorine to be consumed more quickly. Cool weather will result in no chlorine demand. Rain is often acidic which can drive your pH down. Always check the water balance after it rains.
What is the best method to remove a tight cap?
For in ground models use the cap tool to loosen cap by hitting the handle with your open hand or a hammer. Sometimes two cap tools will provide greater leverage. Lubricate cap O-ring with silicone lubricant regularly. Do not use petroleum based lubricants!
Why do I have foam in my spa?
The biggest culprit is detergent residue on swimming suits, but foaming can also be caused by cosmetics, sun tan lotion, body oils or other organic materials. Some tile and vinyl cleaners may also cause foaming. High pH is another cause. Use a de-foamer to help get rid of any foam.
If there are anymore questions about Pool Frog Troubleshooting itmes that you don’t see answers to in our blog, please feel free to give us a call or contact King Technology Customer service department at 800-222-0169.
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